SOS Communications Ltd is a channel Distributor of Telecommunications equipment, the company is registered in England and Wales under company number: 12918419 and is registered at: Phoenix Park Industrial Estate, Off Park Street, Heywood, OL10 2AB.
Data Privacy and security is of the upmost importance to us. SOS is committed to the protection, security and privacy of our users and therefore we conduct our business in line with current data protection laws and as outlined by current GDPR regulations. This document will be updated as required in line with any future legislative changes.
This policy applies to information collected directly by SOS and via the SOS website under the domain name www.soscommunications.co.uk which is owned and operated by SOS Communications Limited. The Policy explains our practices relating to personal data privacy and security including:
The purpose of the personal data that we collect from you will depend on how you interact with SOS and the SOS website. This section will explain what type of information is collected, how the information may be collected, and how this information contributes to how we deal with you and aids with the development of the website and the services that we offer.
You may be requested to provide personally identifiable information when you:-
When submitting information for the purpose of any of the above we may collect details such as:-
Some of this data is essential for us to be able to efficiently and accurately identify who you are and enable us to respond to your requests.
Most internet browsers are pre-set to accept cookies, however if you are concerned about cookies, you can adjust your internet browser to block all cookies or to receive a warning if cookies are being used. You may want to visit – www.cookiesandyou.com for more information.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
If you want further information on how to remove this function you may want to visit the Google Analytics Opt-out Browser using the following link: www.tools.google.com/dlpage/gaoptout for more information.
The data that you provide may be used in any of the following ways:
If you request a credit account with SOS for your purchases, we may undertake various searches and enquiries to obtain whatever references or other information we consider necessary, including carrying out searches with credit reference agencies. We may also provide details of your credit history with SOS on request of a credit reference from a third party. Credit reference agencies may add to their records details of our search, which may then be seen by other organisations, and may be linked to records of others associated with you. NOTE: We will not forward or share any personal information with any third parties only relevant company information.
In order for us to understand how our customers interact with the marketing emails that we send, the email tools we use let us know if the emails we send are opened or links are clicked on. We use this information to make the content that we send as relevant to you as possible.
If we are sending marketing communications using your data, by law you have the right to ask us to stop doing this, you can either use the ‘un-subscribe’ option on the email or contact us with your request using the contact details as outlined in this document.
The personal data that we request for facilitating trading terms is minor and is limited to the level of information required to enable us to effectively trade with our customers.
The information that you provide to us to process on your behalf to carry out a contract is generally of a non-sensitive nature, therefore we do not anticipate any adverse impacts of our collection and usage of such data.
We do not sell or share data with any third parties except as provided in this policy, or required or permitted by law or as consented or requested by you to carry out a business function. If we do share data with third parties, such sharing will be limited to such Information that is appropriate to facilitate the purpose.
Where we would normally use third party companies and forward either your information or your customer’s information to facilitate requests or to fulfil an order or contract is outlined below:
We acknowledge the importance of the protection of the privacy of children and as SOS is a business to business Distributor, we do not knowingly solicit information from children and we do not market the website or its content to them.
Where it is necessary for law enforcement purposes, or where there is a threat to a person’s safety or health, we may need to disclose your personal data as required by law.
We work hard to keep all data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. No method of transmitting data is completely secure however, so if you have a security related concern, please contact us using the contact details listed in this document.
All information that you provide to us is stored on secure servers. Where you have registered a password which enables access to certain parts of our website, you are responsible for keeping this password safe and confidential.
The effectiveness of our security controls is continually monitored and any necessary changes or improvements implemented.
We will report any known data breach of the SOS database(s) or any third party data processors that we work alongside to complete our contractual obligation or your requests as outlined within the guidelines set out by the ICO.
We maintain account information for as long as your trading account is in existence so that we are able to operate your account in line with our contractual obligations and, or our legitimate business interests. If you cease to be a customer or no longer trade we will retain certain information that takes into account of our legal and accounting obligations along with balancing this with what would be considered a reasonable period of time to hold the Information or to prevent harm to the rights of SOS.
SOS acknowledges that you may click through to third party sites from our website. If you follow a link to any of these sites, please note that they will have their own privacy and cookie policies and that we do not accept any responsibility or liability for them or for any data which they may capture. Please refer to the privacy statements detailed on these websites.
Whilst every effort has been taken to ensure that only genuine downloads and files are available through our website we suggest the use of anti-virus software to check authenticity.
SOS Communications is a trade only Distributor and don’t deal directly with end users. If an end user may contact us in regards to products or services we may pass on your details to one of our Resellers to contact you to fulfil your request. If your information is passed on to a Reseller we will inform you of this.
SOS fully supports the principle of “fair and transparent” processing of personal information. We support your rights in relation to your personal information under the General Data Protection Regulation, including the:
To act on any of the above rights please complete the Data Subject Request Form found on our website under the “policies and terms” page or by clicking here.
Any information requests or questions can be submitted directly using the contact details listed below:
F.A.O. The Data Processing Manager
SOS Communications Ltd
Phoenix Park Industrial Estate
Off Park Street
When contacting SOS for anything to do with your personal Information you will be requested to provide proof of identity to confirm that we are acting on your request or only providing your personal information to you.