Wednesday | 22 May 2019

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SOS Communications Cloud Hosted Telephony has all the features you expect to find in a premium hosted IP telephony service – plus a few new ones that you won't find anywhere else.

Features included in all packages as standard:

→ Clever features that make it easy to monitor and take calls – even when you’re out and about

→ Easy access to contacts, voicemail and faxes

→ Call pick-up groups and easy ways to share and transfer calls, contacts and voicemails to support efficient team-working

→ Music on Hold and smart features that mean callers don’t have to be left hanging on the line

→ Built-in security and fail-safe business continuity features

Standard Features

Call Handling

Call transfer

Call divert

Call forwarding

Call park

Call pick up

Call waiting

Call groups

Last call return

Last call redial

Short/Quick code dialling

Time based routing

Call Information


-      Caller ID

-      Caller ID blocking

-      Block anonymous call

-      Do Not Disturb

Last caller 

Call Barring policies

Call history

Call Group

Additional features

Music on hold

Click 2 Talk

Clipboard dialling

Hot Desking 

3-way Call

Event Diary

Fax to Email

Pin Protected Outbound dialling

Outbound calling using alias


Personal VM

Group VM

VM to email


Directed VM


Address Books

Busy lamp field

Line Monitoring

Lightweight Directory Access Protocol (LDAP) Company directory


Network status

Mobile twining

Reporting and KPIs


Web-Portal access

Plus Free Phone Buddy 

Configuring preferences, both for individual phones and for the network, is easy through the web portal. Many of the most common features can also be set direct from the handsets themselves.

Gold licence features (for £1 per user per month)

Auto Attendant

Allowscallers to be automatically transferred to an extension without the intervention of an operator or receptionist.

Call recording

Allows companies to record external and/or internal calls.

Call Queues

Hold incoming calls if there are no free operators to direct the calls to.

Video Calls

Available with handsets that support video calls.


Optional features

> Conference Bridge 
> Phone Buddy Enhanced 
> Softphone 
> Wallboards 
> Call Recording Storage


Put the power of the Premier-Cloud phone system at your fingertips

Phone BuddyThe FREE Phone Buddy Windows App for PC & Laptop provides even more ways to communicate:

• By Text message and Alerts – with popups when they arrive 

• Through Instant Message chat sessions with colleagues

• Via the Presence feature which shows colleagues if you are currently on-line or off-line 

• With easy access to internal and shared Address Books – and with the option to Email instead of calling or texting 

• Using your contact directories on Salesforce, Zoho, Base, Dynamics and other external CRM systems, as well as from Windows Outlook 

• Call Number and Clipboard dialling – type a number or simply highlight and copy it to the clipboard from web pages and on-screen documents

Quick, easy, convenient

The floating dashboard means your clients can keep Phone Buddy on their screen, positioned where they want it. The dashboard shows the phone activity for the day, so the user can always see what calls need to be returned, what voicemails need to be listened to, and what texts and alerts need to be read.

The dashboard can be used to update the user’s contact status, add contacts to an address book, add speed dial numbers, and make, answer, transfer, hold and hang up calls. It can even divert the phone to another number or voicemail remotely.

Phone Buddy comes with Skype for Business integration as standard, allowing status synchronisation across the two applications. Phone Buddy is available as standard for all subscription holders and works with Microsoft Vista SP2 and later. 

If you're interested, please contact us for more information.

The comprehensive web portal has dedicated separate areas for resellers and their customers. Resellers can easily oversee their customers accounts and users can set up their system preferences.

SOS Communications Cloud Hosted Telephony can also be entirely white-labelled so you can brand it as your own.

Do you have questions about Cloud Hosted Telephony? 

Contact a member of our Sales Team.