Thursday | 14 December 2017

0800 000 505


Dispatch and Delivery

Ensuring our products arrive with you in full and on time.

SOS Communications dispatches orders using a courier service and when you place an order you will be given an estimated delivery time.

Please allow 48 hours for dispatch when you purchase any items from our Online Shop.

Please note:

• You will need to sign for deliveries.
• We can not dispatch orders to PO Box numbers.

Do you have questions about the dispatch and delivery of an item? Contact our Customer Services Team.

Estimated delivery

The estimated delivery gives you an indication of how long it will take to receive the item. It's based on the our dispatch time, the transit time for the delivery service(s) offered, the type of payment used, and your location. In certain cases, the estimated delivery time will vary.

Working days

The estimated delivery is given in working days (normal weekdays). Dispatch times don't include Saturdays, Sundays and major holidays. Transit times don't include major holidays and Sundays, but may include Saturdays, depending on the delivery service provider.

Dispatch time

Our standard dispatch time is 2 days. However, some orders take longer to fulfil. You will be advised how long it will take to dispatch your order after receiving cleared payment. Dispatch times may be up to 30 working days.

Delivery services

Some delivery services provide an estimate for number of working days that it will take to deliver the item to the buyer. This transit time does not include the dispatch time.

Cleared payment

A payment is considered 'cleared' after the money from the buyer has been deposited into the seller's account. If the buyer pays by PayPal, the payment may clear immediately. However if the buyer pays by cheque or money order, it may take several days.